Head, Risk and Regulatory Business Practices, Sun Life

Susan is the Head of Risk and Regulatory Business Practices for Sun Life Distribution. Susan is passionate about providing powerful experiences that will delight clients. As a lawyer and former regulator, she understands the importance of compliance, but believes that it should not come at the expense of client experience. Her innovative approach goes beyond merely ticking regulatory boxes and focuses instead on leveraging behavioural economics principles and technology to support compliant business practices that are client-focused and advisor-friendly.

With over 20 years in the financial services industry, Susan is recognized for her regulatory expertise, combined with her client-centric approach and her passion for the client experience.